Shipping and Refunds



Timing




All Marnelo items are made to order in Marnelo’s atelier, located in Besançon, France. They are crafted within 2 working days following the order, except custom devices which required up to 7 additional days.



Orders are then released for shipment and a confirmation email is sent, with a tracking number. Shipment takes on average 1-2 days for EU countries and 2-5 days for non-EU countries.



For non-EU countries, the customs office of the destination country may need additional time for the clearance process, which may delay the delivery. 


Shipping



Shipments are delivered worldwide with DHL Express, in the shortest possible time frame, with real-time tracking.



Shipment takes on average 1-2 days for EU countries and 2-5 days for non-EU countries



We offer free shipping to our clients, regardless of the destination and the order amount.


Cancellation, Returns and Refunds

You may cancel your order in the 24 hours following your order. In this case, you will be refunded immediately, on your original payment method.



In case of a damaged, defective, or incorrect item, please send us an email at service@marnelo.com, within 15 days after receiving your order. In such cases, we will offer you a refund or an exchange, at your convenience, and of course bear the return costs.



As all Marnelo items are made to order according to your instructions, we do not accept returns for reasons other than listed above.