Shipping and Refunds
All Marnelo items are made to order in Marnelo’s atelier, located in Besançon, France. They are crafted within 5 working days following the order, except custom devices which required up to 7 additional days.
Orders are then released for shipment and a confirmation email is sent, with a tracking number. Shipment takes on average 1-2 days for EU countries and 2-5 days for non-EU countries.
For non-EU countries, the customs office of the destination country may need additional time for the clearance process, which may delay the delivery.
Shipments are delivered worldwide with DHL Express, in the shortest possible time frame, with real-time tracking.
Shipment takes on average 1-2 days for EU countries and 2-5 days for non-EU countries
We offer free shipping to our clients, regardless of the destination and the order amount.
Custom duties and taxes are not included and will have to be paid by non-EU customers in accordance with the country's laws and regulations.
Cancellation, Returns and Refunds
You may cancel your order in the 24 hours following your order. In this case, you will be refunded immediately, on your original payment method.
20-day return policy: You have 20 days after receiving your item to request a return, by sending us an email at firstname.lastname@example.org.
Each product is tailor made, so only damaged, defective or incorrect items can be returned.
To be eligible for a return, your item must be in the same condition that you received it in, unworn or unused, and in its original packaging.In this case, we will either offer you a refund or an exchange, at your convenience, and of course bear the return costs.